winvip Privacy Policy

winvip (referred to below as "we", "our", or "the platform") is an online betting and casino platform serving users in Bangladesh. This privacy policy ("Policy") applies to all personal information collected through the winvipbet.cam website and its associated mobile applications.

By opening an account or using any service on winvip, you are considered to have accepted the terms of this policy. This policy should be read together with our Terms and Conditions, which describe in detail the overall terms governing your account and use of our services.

The purpose of this policy is to clearly inform you about what information winvip collects, how and why that information is used, in what circumstances it may be shared with third parties, and what rights you have over your own information.

winvip collects various types of information, listed below by category:

2.1 Identity Information

Information you provide when registering an account:

• Full name (as per National ID card)
• Date of birth (for age verification)
• Gender
• Nationality and country

2.2 Contact Information

• Mobile number (including OTP verification)
• Email address
• Current address

2.3 Financial Information

Information required to process deposits and withdrawals, including:

• Mobile numbers linked to bKash, Nagad, Rocket, Upay accounts
• Bank account number and bank name (for bank transfers)
• Transaction history and amounts

2.4 Identity Verification Documents

• Copy of National ID (NID) or passport
• Proof of residence (where applicable)

2.5 Technical Information

• IP address and device identifier
• Browser and operating system type
• Login time, session duration, and navigation data
• Information collected through cookies and similar tracking technologies

2.6 Gaming Information

• Betting history, wins and losses
• Preferred games and categories
• Bonus and promotion usage details

winvip collects information in the following ways:

3.1 Information Provided Directly

Information you provide yourself when you open an account, complete identity verification, submit a deposit or withdrawal request, or contact our customer support team is collected at those points.

3.2 Automatically Collected Information

When you use the winvip platform, certain information is collected automatically through technical means — such as your device type, browsing behaviour, and IP address. This information is used to ensure the security and functionality of the platform.

3.3 Information Received from Third Parties

Necessary information may be verified through payment processing providers, identity verification services, and fraud prevention services. This collection is done solely to confirm the security and legitimacy of your account.

The information collected is used for the purposes listed below:

4.1 Account Management and Verification

Information is used to create your account and complete identity verification (KYC). Confirming that every member registered on the winvip platform is 21 years of age or older is also part of this process.

4.2 Payment Processing

Financial information is used to process your deposit and withdrawal requests correctly and to maintain a transaction history. The minimum deposit at winvip is ৳200 and the minimum withdrawal is ৳800 — storing transaction data is essential so that these figures are accurately reflected in your account.

4.3 Customer Support

Your identity-related information enables our customer support team to assist you quickly and effectively. winvip offers support in Bengali and English 24/7 via live chat and email.

4.4 Platform Improvement and Personalisation

By analysing your gaming habits and preferences, we improve the quality of our services and present you with relevant content and offers.

4.5 Fraud and Scam Prevention

Technical information is used to detect unusual transactions, attempts to create multiple accounts, and other suspicious activity. This keeps your account and funds secure.

4.6 Responsible Gaming Monitoring

By analysing your gaming patterns, winvip is able to provide the necessary support in line with responsible gaming guidelines. Our Responsible Gaming Policy describes this in detail.

4.7 Legal Compliance

Information may be used to maintain required records, conduct audits, and respond to requests from authorities under applicable laws and regulations.

winvip takes the protection of your information very seriously and has put in place various technical and organisational measures to this end.

5.1 Encryption and Secure Connection

SSL (Secure Socket Layer) encryption technology is used for all data transmission on the platform. As a result, no third party can intercept information sent between your browser and our servers.

5.2 Access Control

Only employees who strictly require access to your personal information for their work are permitted to access it. All employees are bound by strict confidentiality agreements.

5.3 Data Retention Period

Information is stored while your account is active. Even after an account is closed or becomes inactive, certain information may be retained for a specified period under legal obligations. Once the retention period ends, information is deleted through secure methods.

5.4 Server Security

winvip's server infrastructure undergoes regular security audits. Firewalls, intrusion detection systems, and regular backup procedures provide additional layers of data protection.

winvip does not sell your personal information to any third party for commercial purposes. However, certain information may be shared in the following circumstances:

6.1 Payment Processing Services

Necessary information is shared with the relevant payment providers to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer. This information is used solely for processing the transaction.

6.2 Identity Verification Services

Trusted third-party services may be used for identity verification as part of the KYC (Know Your Customer) process. These providers operate under strict confidentiality agreements.

6.3 Game Providers

The minimum necessary information is shared with live casino providers such as Evolution, Pragmatic Play Live, and Ezugi, and with game providers such as PG Soft, JILI, and Spribe, for the purpose of managing gaming sessions. This information is provided in a way that keeps the user's identity anonymous.

6.4 Legal Obligations

Information may be provided in response to a court order, investigation, or lawful request from a government authority under applicable law. In such cases, winvip provides only the information that is legally required.

6.5 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, information may be transferred in compliance with applicable law. In that case, the new owner will be required to comply with the terms of this policy.

Cookies and similar tracking technologies are used on the winvip platform. Cookies are small text files stored on your device that help improve your experience.

7.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used for necessary tasks such as maintaining login status, session security, and saving preferences. These cookies cannot be disabled.

7.2 Analytics Cookies

Analytics cookies are used to understand which parts of the platform are most used and where improvements are needed. This information is collected and analysed completely anonymously.

7.3 Functional Cookies

These cookies are used to remember your language preference, display settings, and other personalised settings.

7.4 Cookie Controls

You can disable or delete most cookies by changing your browser settings. Please note, however, that disabling essential cookies may cause some features of the platform to stop working correctly.

You have the following rights over your personal information:

8.1 Right to Access

You may request at any time to know what information winvip holds about you. We will inform you within a reasonable time.

8.2 Right to Rectification

If any information we hold about you is incorrect or incomplete, contact us to have it corrected. Changes to information that has undergone identity verification may require an additional verification process.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may be required to be retained for a specified period under legal obligations.

8.4 Right to Object to Data Processing

You may object to the use of your data for marketing purposes. Once we receive this request, we will stop using your data for that purpose.

8.5 How to Exercise Your Rights

To exercise any of the rights listed above, please contact our customer support. After verifying your identity, your request will be processed within a reasonable time. You can find more details about data protection in our FAQ section.

winvip strictly does not allow anyone under the age of 21 to use the platform. Age verification is mandatory at registration, and date of birth is confirmed during the identity verification process.

If we find that a person under the age of 21 has opened an account, that account will be closed immediately and all associated data will be deleted. We do not knowingly collect or store any information from persons under the age of 21.

If parents suspect that their child is using the winvip platform, please contact our customer support immediately. We treat this matter with the highest priority and will act promptly.

winvip reserves the right to amend this privacy policy as needed. If any significant changes are made to the policy, you will be notified in the following ways:

• A notice will be displayed on the platform
• You will be informed via your registered email
• The "Last Updated" date at the top of this page will be changed

Continued use of the platform after the updated policy is published will be taken to mean that you have accepted the new terms. If you do not wish to use the service before reviewing the policy, you may request to close your account.

To learn more about winvip, visit our About Us page, where you will find detailed information about the company's mission and values.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:

11.1 Live Chat

After logging in to the platform, you can speak directly with our team via live chat at any time. Our support team is available 24 hours a day, 7 days a week in Bengali and English.

11.2 Email

For detailed privacy-related requests, you can contact us by email:

[email protected]